Shipping policy

Last updated: July 20, 2026

This Shipping Policy applies to orders from Ashnook, operated by Moonbeam Catcher LLC.

Where We Ship

We currently ship within the United States (excluding certain remote locations that carriers cannot serve). If an address cannot be serviced, we will contact you to arrange an alternative or cancel and refund the order.

Processing Time

Orders typically process within 1–3 business days. Large or multi-box furniture orders may take longer. You will receive a confirmation email when your order ships, including tracking when available.

Delivery Estimates

• Standard parcel items: often 3–10 business days after shipment
• Furniture / freight: often 5–15 business days after shipment; some items arrive in multiple packages over several days

Estimates are not guarantees. Carrier delays, weather, and inventory can affect timing.

Shipping Costs

Shipping costs (if any) are calculated at checkout based on destination, size, and weight. Promotional free-shipping offers, when available, will be shown at checkout.

Delivery & Inspection

Someone should be available to receive large items. Inspect cartons for visible damage before accepting freight when possible. Keep packaging until you confirm the item is complete and undamaged. Report issues within 7 days as described in our Return Policy.

Lost or Stolen Packages

If tracking shows delivered but you did not receive the package, contact us within 7 days so we can open a carrier investigation. We may require a police report for theft claims.

Address Changes

Contact support@ashnook.com as soon as possible if you need to change an address. Once an order has shipped, address changes may not be possible.

Contact

Moonbeam Catcher LLC d/b/a Ashnook
8919 Garvey Ave, Ste C2 #A139, Rosemead, CA 91770
support@ashnook.com