Refund policy

Last updated: July 20, 2026

This Return & Refund Policy applies to purchases from Ashnook, operated by Moonbeam Catcher LLC.

Return Window

You may request a return within 30 days of delivery for most unused items that are in original packaging with all parts and hardware included.

Eligibility

• Items must be unused, unassembled (or carefully disassembled), and free of damage, stains, pet hair, or odors
• Original packaging and protective materials should be retained when possible
• Custom, clearance, or final-sale items are not eligible for return unless defective

How to Start a Return

Email support@ashnook.com with your order number, reason for return, and photos of the item and packaging. We will provide return instructions if the request is approved.

Return Shipping & Fees

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. Furniture returns may require freight pickup; a restocking fee of up to 20% may apply to cover return logistics. We will confirm any fees before approving the return.

Damaged or Defective Items

Inspect packaging and contents on delivery. Report damage, missing parts, or defects within 7 days of delivery by emailing support@ashnook.com with photos of the carton, label, and damage. We will arrange a replacement, parts, or refund as appropriate.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the returned item (typically within 10 business days of receipt). Shipping charges are non-refundable unless we made an error or the item was defective/damaged on arrival.

Exchanges

We do not guarantee exchanges for a different product. Contact us and we will help you place a new order when stock allows.

Contact

Moonbeam Catcher LLC d/b/a Ashnook
8919 Garvey Ave, Ste C2 #A139, Rosemead, CA 91770
support@ashnook.com